We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a two-year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry. Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Mejuri.

To submit your warranty claim, please choose one of the links below:

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  (English) Submit your warranty claim here
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  (English) Receive a gift? Submit your warranty claim here
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  (French) Submit your warranty claim here

Important
By submitting a warranty claim, you acknowledge and agree to the following terms:

1. 1.
   Return of
2. 2.
   If the item is in stock,
3. 3.
   If the item is not in stock
4. 4.
   No Refunds or Exchanges
5. 5.
   Third-party vendor:
6. 6.
   Third-party services:
7. 7.
   Promotional products:

Return requirements

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  Items must be in their original condition without signs of wear or damage
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  Items returned by mail must be in all original packaging (tags, box, and pouch included)
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  No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
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  For Lab Grown Diamonds, the SCS certification must be included or it will be returned back to the sender
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  Orders must be returned in the same country which they were originally purchased in

All below items are non-returnable:

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  Engraved and monogrammed products
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  Earrings used to pierce during a piercing appointment
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  Gift cards
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  Final sale items

Return shipping

Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.

Exchange Guidelines

We want you to love your purchase, and so we’re happy to offer exchanges for Canadian customers at this time. If you need to exchange an item, please ensure it meets our Return Guidelines noted above.

Important Details:

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  Exchanges must be initiated within the 30 day return policy, and
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  All exchanges must comply with our

If your item does not meet our return criteria or falls outside the 7-day window, it will not be eligible for exchange.

Have an account?

Great! Login and head over to your Mejuri account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?

No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!

As our team works hard to get your order dispatched as quickly as possible, we cannot guarantee we will be able to cancel or update your order upon request. Please reach out to our Customer Experience Team and we will do our best to support you.

For monogrammed and engraved pieces, once the order is placed, we are not able to cancel or update the order.

Retail

We offer 30-day exchanges for all customers at all of our retail locations.

Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.

Online Purchase

We want you to love your purchase, and so we’re happy to offer exchanges for our Canadian customers. If you need to exchange an item, please ensure it meets our Return Guidelines. Click here to get started.

Important Details:

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  Exchanges must be initiated within the 30 day return policy, and
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  In-store purchases must be exchanged in-store, or, contact our our CX Team at contact@mejuri.com
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  All exchanges must comply with our

If your item does not meet our return criteria or falls outside the 7-day window, it will not be eligible for exchange.

In-Store & Buy Online, Pickup In-Store Purchase

These orders can be exchanged in-store only.